Using the Support Desk

We have a team of subject matter coaches who are ready to help you with your questions. When you need help, please create a support ticket on https://support.blueprintcentral.com/submit_ticket If you have a billing or payment issue, please select the "Billing, Login & Account issues" department from the dropdown menu so it will reach our billing team directly and expedite your response. Please register on the support portal so you are able to follow up on the status of your tickets. To regi...

The support portal has its own separate login, which is different from the one you use to login to your course's members area. To access your tickets on this support desk, you need to register first. Just go to https://support.blueprintcentral.com/ (https://support.blueprintcentral.com/)and register by clicking on the "Login" link at the top right and then the "Register" link in the center of the page. After you have registered, you will then be able to login to view the status of your curren...

Please note that your login for the student members area (where you access the course training) will NOT WORK on the support portal. You need to register for the support portal separately from HERE (https://support.blueprintcentral.com/login#register) if you haven't done so already. If the login details you are using are not working or you simply do not remember them, you can always set up a new password by clicking on the Reset Password link, located in the center of the Login page (https://su...