Please note that your login for the student members area (where you access the course training) will NOT WORK on the support portal. You need to register for the support portal separately from HERE if you haven't done so already.
If the login details you are using are not working or you simply do not remember them, you can always set up a new password by clicking on the Reset Password link, located in the center of the Login page (https://support.blueprintcentral.com/login)